GladGrade Version 3.3.1 Introduces Gigi, the Platform’s New Digital Companion
Released to the Apple App Store and Google Play Store with significant Government Services Grading upgrades
Miami, FL —
At 3:00 AM EST on June 2, 2026, GladGrade Version 3.3.1 was officially released to both the Apple App Store and the Google Play Store.
This release introduces Gigi, GladGrade’s new mascot and digital companion, along with performance improvements, bug fixes, enhanced ad placement capabilities, and significant upgrades to the company’s Government Services Grading (GSG) module.
Government Services Grading, expanded
The GSG module continues to push the boundaries of civic engagement by allowing constituents to search, grade, and review government entities and elected officials at all four levels of government: Federal, State, County, and City.
GladGrade’s vision is simple: help government leaders understand what their constituents are experiencing, identify opportunities for improvement, and ultimately build stronger communities through measurable accountability and transparency.
One ecosystem: business, higher education, and government
But GladGrade is much more than government. It is the first platform bringing together Business Performance, Higher Education, and Government Performance into a single consumer-focused ecosystem.
- Students and parents can evaluate colleges and universities, professors, dormitories, campus security, food services, remote learning environments, entertainment offerings, and more.
- Consumers can grade businesses based on real experiences and verified purchases.
- Constituents can provide direct feedback to government organizations and elected officials.
The Global Customer Satisfaction Grade at the center
At the center of this ecosystem is the Global Customer Satisfaction Grade (GCSG), GladGrade’s proprietary scoring methodology designed to move beyond outdated star ratings and establish a more meaningful standard for measuring satisfaction, responsiveness, and continuous improvement.
Organizations that listen, engage, and solve problems improve their GCSG. Consumers who provide verified feedback help shape it. Read the GCSG White Paper.
Looking ahead
Looking ahead, GladGrade is expanding its AI capabilities and investing in proprietary analytics, predictive intelligence, and specialized customer satisfaction models designed to help organizations identify issues, recommend solutions, measure outcomes, and improve performance over time.
GladGrade believes customer satisfaction is one of the most important indicators of organizational success, yet no universal standard exists today. The company is building that standard.
Download GladGrade today and help shape the future of customer satisfaction.
About the Global Customer Satisfaction Grade
The Global Customer Satisfaction Grade (GCSG) is GladGrade's proprietary scoring methodology, designed to move beyond star ratings and establish a more meaningful standard for measuring satisfaction, responsiveness, and continuous improvement. Organizations that listen, engage, and solve problems improve their GCSG, and consumers who provide verified feedback help shape it.
Read more about the methodology on the Global Customer Satisfaction Grade page.
About GladGrade
GladGrade is a civic technology platform dedicated to improving transparency, accountability, and trust. By empowering residents with a voice and providing institutions with actionable insight, GladGrade helps communities and organizations work better together through data-driven feedback.