GladGrade Introduces the Government Services Grading Module
With Version 3.0.1, users can grade government across Federal, State, County, and City levels
Miami, FL —
April 1, 2026 marks a defining moment for GladGrade. With Version 3.0.1, the company is introducing the Government Services Grading (GSG) Module, now live on both iOS and Android.
For the first time, your voice can rate not only businesses, but also government, across Federal, State, County, and City levels.
Accessible from the Government home button, users can now explore and grade:
Also new in Version 3.0.1
- A refreshed look and feel
- Faster, distance-based business search
- AI-powered sanitation of comments and photo attachments
Powered by the Global Customer Satisfaction Grade
Every entity, including government, is measured using a standardized score built for accountability and trust.
- Verified users (one-time ID validation, never stored) → 100% impact
- Unverified users → <50% impact
Learn more on the Global Customer Satisfaction Grade page.
From feedback to implementable solutions
But GladGrade is not just about collecting reviews. Through the GladGrade Portal, businesses — and now government entities — can analyze feedback, identify issues, and work toward real, implementable solutions with the right partners.
This is not about engagement for the sake of it.
This is about action.
This is about accountability.
This is about raising the standard.
GladGrade is the only platform where you can grade both businesses and government, in one centralized ecosystem, with many more unique features coming soon.
We strive to Make Customer Satisfaction Great Again. Because… You Deserve Better.
About the Global Customer Satisfaction Grade
The Global Customer Satisfaction Grade (GCSG) is GladGrade's proprietary scoring methodology, designed to move beyond star ratings and establish a more meaningful standard for measuring satisfaction, responsiveness, and continuous improvement. Organizations that listen, engage, and solve problems improve their GCSG, and consumers who provide verified feedback help shape it.
Read more about the methodology on the Global Customer Satisfaction Grade page.
About GladGrade
GladGrade is a civic technology platform dedicated to improving transparency, accountability, and trust. By empowering residents with a voice and providing institutions with actionable insight, GladGrade helps communities and organizations work better together through data-driven feedback.
