GladGrade Version 1.1.0 Launches on the Apple App Store
GladGrade’s first public release brings consumer grading and the Global Customer Satisfaction Grade to iPhone
Miami, FL —
GladGrade announced the launch of GladGrade version 1.1.0, made available for download on the Apple App Store on November 14, 2024.
GladGrade was designed to transform how consumers and businesses interact through real-time feedback. The app allowed consumers to grade their experiences, share personal reviews, and contribute to a Global Customer Satisfaction Grade (GCSG) for the businesses they frequent. That score helps companies understand and elevate customer satisfaction, while consumers earn points for their feedback.
What this release brought
The release marked the beginning of GladGrade’s effort to empower both consumers and businesses to build stronger, more transparent relationships, and to establish a new standard for customer satisfaction.
Download GladGrade to see how the platform has grown since this release.
About the Global Customer Satisfaction Grade
The Global Customer Satisfaction Grade (GCSG) is GladGrade's proprietary scoring methodology, designed to move beyond star ratings and establish a more meaningful standard for measuring satisfaction, responsiveness, and continuous improvement. Organizations that listen, engage, and solve problems improve their GCSG, and consumers who provide verified feedback help shape it.
Read more about the methodology on the Global Customer Satisfaction Grade page.
About GladGrade
GladGrade is a civic technology platform dedicated to improving transparency, accountability, and trust. By empowering residents with a voice and providing institutions with actionable insight, GladGrade helps communities and organizations work better together through data-driven feedback.